Contact

Assisted Living Authority serves as a reference resource on one of the most consequential decisions families face — choosing, navigating, and understanding assisted living care. The contact page below explains how to reach this office, what kind of response to expect, and what geographic scope the reference materials cover.

Response expectations

Assisted Living Authority is a research and reference publication, not a placement agency, healthcare provider, or licensed referral service. That distinction matters practically: the office does not maintain clinical staff, conduct facility tours, or hold any state licensing under the assisted living regulatory frameworks administered by agencies such as state Departments of Health or Departments of Social Services.

Messages sent through this office are typically reviewed within 2 to 3 business days. Editorial questions — factual corrections, source disputes, broken links, or gaps in coverage — receive priority handling. Requests for personalized care advice, facility recommendations, or legal guidance are outside the editorial scope of this publication.

For families navigating an urgent placement need, the Assisted Living Ombudsman Program page covers the federally mandated long-term care ombudsman network, which operates in all 50 states and the District of Columbia under the Older Americans Act (42 U.S.C. § 3058g). Ombudsmen are trained advocates — and critically, they are free to consumers.

Additional contact options

Depending on the nature of the inquiry, there are better-suited channels than this office for specific situations:

1. Regulatory complaints about a specific facility — File directly with the state licensing agency. The Assisted Living Complaints and Grievances page outlines the state-by-state complaint submission process.
2. Suspected abuse or neglect — Contact Adult Protective Services (APS) in the relevant state, or call the Eldercare Locator at 1-800-677-1116, a public service of the U.S. Administration on Aging.
3. Medicaid eligibility questions — The state Medicaid office handles eligibility determinations. The Medicaid and Assisted Living page provides context on how Medicaid waiver programs vary across states.
4. Veterans' benefits inquiries — The U.S. Department of Veterans Affairs operates a dedicated caregiver support line at 1-855-260-3274. The Veterans Benefits for Assisted Living page covers the Aid and Attendance pension benefit and related programs.
5. Accreditation or quality rating disputes — CARF International and The Joint Commission both maintain public complaint mechanisms for accredited facilities; contact those bodies directly.

The Assisted Living Frequently Asked Questions page resolves a large share of common inquiries without any wait.

How to reach this office

The primary contact method is the site's editorial inquiry form, accessible from the footer of every page. For correspondence that requires documentation — such as a DMCA notice, a factual dispute with source citations, or a licensing inquiry — email is the appropriate channel.

When submitting a factual correction, the most useful message includes:

• The specific page URL where the disputed content appears
• The exact text in question
• A named public source (agency publication, statute, peer-reviewed study) that supports the correction
• The corrected language as the submitting party would phrase it

This structured format reduces response time significantly. Vague requests along the lines of "I think something is wrong on your site" tend to require at least one additional exchange before any editorial review can begin — which is nobody's preferred outcome.

Service area covered

The reference materials on Assisted Living Authority cover assisted living regulation, financing, and care standards across the United States at the national level, with state-specific detail where regulatory frameworks diverge meaningfully. Assisted living is regulated at the state level — there is no single federal licensure standard — which means the 50 states plus the District of Columbia each maintain distinct definitions, staffing requirements, and inspection protocols (a landscape documented in the State Licensing of Assisted Living page).

The publication does not cover assisted living regulatory frameworks outside the United States. Canadian long-term care, UK care home standards, and similar international systems are outside the editorial scope.

Geographic emphasis within the domestic coverage skews toward states with the highest assisted living facility counts — California, Florida, and Texas collectively account for a disproportionate share of licensed facilities nationwide — but editorial standards apply uniformly across all 50 states. State-specific cost data, including figures drawn from sources such as the Genworth Cost of Care Survey, appear on the Average Cost of Assisted Living by State page and are updated as new survey editions are published.